Return, Exchange & Refund Policy

Welcome to Grab Gadgetx! We’re delighted you’ve chosen us and want to ensure you’re completely satisfied with your purchase. Below is our clear and simple policy to guide you if you need a return or exchange:

Return Period

We accept returns within 30 days from the date of delivery. All returned items must be in their original, unused condition, including original packaging, labels, and tags.

Order Cancellation

Once your order has shipped, it cannot be canceled. However, you may return the item after receiving it. Your refund will be processed once we receive and inspect the returned item, confirming it’s in original condition.

Damaged or Defective Items

If your item arrives damaged or defective, please email us at [email protected] within 14 days of delivery. Include a clear photo showing the damage and your proof of purchase. Once the issue is confirmed, we will offer a replacement or issue a refund upon receipt of the returned item.

Restocking Fee

A restocking fee of 20% (minimum USD $8) applies to all returns, except for items returned due to damage or defect. This fee helps us maintain fair pricing for everyone.

Shipping Costs

Customers are responsible for return shipping costs unless the item arrived damaged or defective. Please note that original shipping fees, return shipping fees, and any duties/taxes are non-refundable.

Exceptions

The following items are not eligible for return or exchange:

  • Personalized, final sale, or specially marked sale items.
  • Items that have been used, or items without original packaging, labels, or tags.

Refund Processing

After receiving and inspecting your returned item, we will notify you regarding your refund status. Approved refunds will be credited to your original payment method within 10 business days. Processing times by banks or credit card companies may vary.

Duties & Taxes

Duties and taxes paid on purchases are non-refundable.

Questions & Assistance

If you have questions or need assistance, please contact our friendly support team at [email protected]. We’re here to ensure your experience with Grab Gadgetx remains enjoyable and stress-free.

Thank you for choosing Grab Gadgetx! We look forward to bringing beauty and warmth into your home.